According to our booking conditions, we request a deposit of 20% of the total tour cost, whichever is the greater is required at the time of booking with Hainam Travel. The final payment is required 30 days prior to departure of your tour. Should the tour booked within 30 days before departure for your tour, full payment is required.
Methods of Payment
I, Bank Transfer:
For a large amount of payment, we recommend bank transfer for the most secured and low fee transaction. Please note that Hainam Travel prices do not cover any bank fees applied by your bank.
Important Notes for those who make the payment by bank transfer / wire transfer:
1. Please include your booking code and your full name on the transfer sheet when you are making wire transfer in the bank.
2. After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your booking code on the copy and send us a scanned copy of the transaction receipt. Once we have received the copy of bank slip, we will start to secure your booking.
3. It may take up to five working days for your payment to reach our account.
II, Credit card payment:
Hainam Travel accepts both online and offline credit card payment for your convenience.
1. Credit card payment online payment via OnePay:
OnePay is a leading online payments and financial transaction processing company in Vietnam. Marjor cards as Visa, Master Card, American Express, and JCB Card are accepted (3% of the amount will be charged for administrative fee).
Hainam Travel securely connects with OnePay Payment Gateway to accept Online Card Payment (https://www.onepay.vn
). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).
After you have received a payment link, please check the information of the Invoice. If all the information is correct, please view our Terms and Conditions. Once you've agreed, please tick and click thence you will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Fill in your Card information:
The URL (Uniform Resource Locator) will begin with https://onepay.vn
To make the payment, you will fill in the following card information:
› Card Number:...................
› Expiration Date:.................
› CSC (Card Security Code – CVV, CVC):...................
› Billing address (Card holder’s address which has been registered with the Issuer Bank)
› Click “PAY”.
› Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).
In case you input correct card information but you did not receive the transaction result from the payment gateway or from us, please do not try to make another payment. Kindly contact us to get the transaction result and confirmation of the order in such circumstance.
Note: When either OnePay or Hainam Travel has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.
2. Credit card payment offline:
Only Visa and Master Cards are excepted with 2% of the amount will be charged for administrative fee. When you receive our payment email, we will attach a "Credit Card Authorization Form" for you to fill in. Please open the attached file and fill out the required form, then fax it to us at +84 4 3927 6075, with a copy of your credit card. If you prefer, you can scan the completed documents and email them to us at firstname.lastname@example.org. Please click to see a sample of this form.
• All the authorization letter must be sent with a copy of both sides of your credit card with signature of the card holder for verification.
• For any payment exceed US$1000 (one thousand American dollars) please give us the correct name of the Issuer bank of your credit cards.
• For any payment from US$2,000 (two thousand American dollars) and/ or any using of other person’s credit card for the payment, please kindly attach a scanned copy of the main pages of the payer’s passport together with both sides of the credit card with a signature of card holder on the card.
III, Western Union, Money Gram
(recommended for deposit payment/ urgent payment and payment for booking retail services such as air tickets, train tickets, cruise ticket, hotel reservations).
Western Union (http://www.westernunion.com
) is the most convenient and fastest way to transfer your payments. It’s great that you can transfer money at both a Western Union agent close to your home or pay by your credit card online (Western Union accept Visa, Master cards and other kinds of credit cards issued by banks in your home country) . Please be advised that Hai Nam Travel price doesn’t cover any transaction fee required by Western Union.
After the transaction, please send us the following information:
› Money Transfer Control Number (MTCN)
› Secret code (if applicable).
› Name of sender (in case you pay by credit card via Western Union, please give us the name on the paying credit card).
IV, Cash payment:
Cash payment mostly applied for the final payment onsite to Hainam Travel via our company sales executive or accounting staff. This is best to avoid any kind of bank fee. However, it is applicable for some particular cases only.
Note on currency converter:
Under the current regulations, Vietnam Dong is the only currency which can be used in the transactions in the Vietnamese territory and the prices of services and products must be quoted in Vietnam Dong. When you make a booking with us, we will apply the exchange rate at the time of payment based on Vietcombank's exchange rate (www.vietcombank.com.vn). Vietcombank is a state run enterprise and is a leading bank in Vietnam.