By accepting to book the services, you have to pay the deposit for the services. Once we received your deposit, we're going to reserve the services for you. If all of the services are reserved successfully, we will send you a confirmation email and other useful information.
If the services were fully booked (maybe booked by someone else), we will inform you and suggest other options. In case you no longer want to book these services, we will refund all of the deposit amount.
When you received confirmation email, this mean your reservation is confirmed.
Note: your booking is NOT confirmed until we send you a confirmation email.
Once I make a hotel or cruise reservation, will I receive any written confirmation from the hotel or the cruise?
No, you don't receive any confirmation from the hotel or the cruise.
You will receive the confirmation email and the invoice from us - Hainam Travel. That are all you need. It shows the total cost, bank fee, the cancellation policy... etc.
You are also able to check your booking status directly from the cruise or the hotel if you want to.
Is it safe to book a cruise online with you?
It's safe to book online with us. We are insured, bonded and are a licensed travel company granted by Vietnam National Administration of Tourism.